Terms of Use and Privacy Policy
Terms of Use and Privacy Policy
Last Updated: November 2024
Welcome to Kolenia! By accessing or using our website www.kolenia.com, you agree to comply with and be bound by these Terms of Use and our Privacy Policy. Please read them carefully before using our services.
1. Acceptance of Terms
By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions, which may be updated by us from time to time without prior notice. If you do not agree with these terms, please refrain from using our website.
2. Services Provided
Kolenia operates as a Destination Management Company (DMC) providing services such as hotel bookings, car rentals, transfers, excursions, and more. All services are subject to availability and our agreements with third-party providers.
3. User Responsibilities
Users of Kolenia’s website are responsible for maintaining the confidentiality of their personal information and for all activities conducted under their account. Misuse of the website, including but not limited to unauthorized access, is prohibited.
4. Privacy Policy
At Kolenia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you.
4.1 Information We Collect
We may collect information that identifies you, such as your name, email address, and phone number, as well as information about your travel preferences and booking history. This information is gathered when you make a reservation, fill out a contact form, or otherwise interact with our website.
4.2 How We Use Your Information
We use your information to:
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Process bookings and manage customer service interactions.
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Improve our website, services, and user experience.
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Communicate updates, promotional offers, and information relevant to your bookings.
4.3 Sharing Your Information
We may share your personal information with trusted third-party partners, such as hotels, transport providers, and travel agencies, to fulfill your bookings and enhance your experience. We do not sell or rent your information to any third parties.
4.4 Security of Your Information
Kolenia employs industry-standard security measures to protect your personal information. However, we cannot guarantee the absolute security of information exchanged over the internet.
5. Cookies
Our website uses cookies to enhance user experience and collect information about how you use our site. You can modify your browser settings to decline cookies, though this may impact your experience on our site.
6. Intellectual Property
All content on Kolenia’s website, including text, graphics, logos, images, and software, is the property of Kolenia or our content suppliers and is protected by applicable copyright and trademark laws.
7. Disclaimer
While Kolenia strives to provide accurate and up-to-date information, we do not warrant that all information on our website is error-free, complete, or current. We reserve the right to make changes at any time without prior notice.
8. Limitation of Liability
Kolenia shall not be liable for any direct, indirect, incidental, consequential, or punitive damages resulting from the use of, or inability to use, our website or services.
9. Changes to Terms and Privacy Policy
Kolenia reserves the right to modify these Terms of Use and Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review them periodically.
10. Contact Us
If you have questions about our Terms of Use or Privacy Policy, please contact us at:
Kolenia
Email: reservation@kolenia.com
Address: LB KOLENIA TOURS LIMITED Konstantinou Oikonomaki, 13 Egkomi 2402, Nicosia Cyprus